What is the difference between a protocol, standard of care delivery, and policy at the practice, state, and federal level? Briefly outline each. What are the perceptions of the health care delivery system from the perspectives of patients, providers, payers, and policy makers? Discuss at least one perception from one of the populations listed: patient, provider, payer, and policy maker.

The Healthcare Delivery System
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A protocol in healthcare described the set framework through which should provide care to patients within a given area of operation. A standard of care is defined as a statement that seeks to explain the desired quality of an outcome; for instance, proper administration of medicine and following up the patient’s treatment up to the recovery stage is expected of nurses (Wikner et al, 2017). A policy is a rule to highlight the exact actions to be taken by the practitioner. At the state level, the nursing act dictates the laws and regulations nurses should adhere to and requires health care centers to keep a safe, clean and healthy environment. The federal government expects each state to offer specific laws for its nurses and specific certificates of practice to reach the state. The federal government delivers significant financial support to health facilities too (Wikner et al, 2017).

 

The health care delivery system includes several different operations and fields that work together to make quality health provision a success. These are; staff in health care facilities, the insurance premiums providers, the state government, the federal government, and the senate and house committees on health that help design and pass policies (Wikner et al, 2017). The health facility is expected to pay close attention to their patients and ensure all their needs have been met, hence, leaving a delighted individual at the end of the treatment process. The patient perceives the healthcare delivery system as a conduit for his or her wellness and expects that a high quality of service, coupled with low prices, will be experienced. He or she also hopes that they will spend little time at the facility if they suffer from a minor issue; less time spent gives one to carry out other beneficial activities.

References
Wikner, J., Yang, B., Yang, Y., & Williams, S. J. (2017). Decoupling thinking in service operations: a case in healthcare delivery system design. Production Planning & Control, 28(5), 387-397.

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