Question 1: What decision-making approach will you recommend the executive take for achieving the best decision on whether to keep this tracking system in place and for obtaining cooperation from the customer service associates? Why do you think this method is best?

 

The approach I would recommend the executive take for achieving the best decision is consensus. Each

employee's opinions and ideas will be shared through consensus decision-making, and every employee

will feel they helped create a solution to the problem. Many people want their voice and opinions to be

heard. It is hoped that the consensus-based decision-making approach will lead to a more cohesive and

unified staff with all parties having an equal voice. The employees will also have a unique perspective on

the issue, which the executive may not have considered, which will improve morale and productivity

overall if the employees are allowed to speak up. All parties can support the outcome as it has been

determined by the group, even if they disagree with its outcome. By creating a consensus, everyone is

empowered and, though some may not agree with the outcome, they can support it

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