Validity of Data and Analytical Strategies
The VA employs a rigorous analytical approach, including gap analysis and workshops to identify current and desired states (Department of Veterans Affairs, 2022). The strategic plan emphasizes the use of customer experience data, population-level statistics, and analytics to inform decision-making. Strategic Goal 4 underscores the commitment to managing data as a strategic asset, with Objective 4.2 specifically highlighting the role of the Office of Data Governance and Analysis.
Stakeholder Input
Stakeholder consultation, involving senior leaders, Federal agencies, Veteran Service Officers, members of Congress, employees, Veterans, and caregivers/families, informs the VA’s strategic plan (Department of Veterans Affairs, 2022). Feedback of stakeholders is integral to driving change and achieving Strategic Goal 3, which focuses on creating a culture of accountability driven by ethical behavior and trust.
Balanced Scorecard
The VA utilizes a Balanced Scorecard (BSC) as part of its strategic planning process, addressing financial, customer, internal business process, and learning and growth perspectives (Kaplan, 2020). Financial initiatives include the implementation of the Financial Management Business Transformation program. Customer-centric efforts aim to enhance the Veteran experience and provide multilingual communications. Internal business process improvements involve digital modernization and harmonized online experiences. Learning and growth initiatives focus on continuous development, evident in leadership training programs.
Conclusion
Strategic planning is crucial for healthcare organizations to set a path for achieving critical goals and ensuring a unified direction (Association of American Medical Colleges, 2022). The VA’s strategic plan underscores its commitment to mission-focused outcomes, customer satisfaction, and fostering a culture of trust, safety, accountability, and transparency.
References
Association of American Medical Colleges. (2022). Strategic planning. https://www.aamc.org/professional-development/affinity-groups/gip/strategic-planning
Department of Veterans Affairs. (2022). Fiscal years 2022-28 strategic plan. http://www.va.gov/oei/docs/va-strategic-plan-2022-2028.pdf
Fry, A., & Baum, N. (2016). A roadmap for strategic planning in the healthcare practice. The Journal of Medical Practice Management, 32(2), 146–149. https://www.proquest.com/docview/1836565558?accountid=27965
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