The candidate has specific responsibilities directly related to stakeholders and interprofessional team members. In case any issues arise, the care coordinator must address them by coordinating and collaborating with team members. The candidate’s level of care and awareness of the subject matter significantly impacts the success of the case. Interprofessional teams include various healthcare professionals, such as nurses, physicians, and surgical and non-surgical staff members. The candidate must understand the significance of the issue and all stakeholders involved to resolve any problems. Once they comprehend the entire process, they should gather relevant data to be communicated to healthcare staff and patients. It will also define the role patients are supposed to play in resolving the issue.
Care coordinators should be knowledgeable about data outcomes to improve care coordination services. In the healthcare sector, care coordinators should have a decision-oriented approach as they must manage data from various sources and information systems while dealing with conflicting opinions, data gaps, and patterns. The Electronic Health Records (EHR) system holds significant importance, and the care coordinator needs to verify the authenticity of the data stored in the EHR and use it effectively. The coordinator should update the patient’s progress daily and possess efficient methods to handle EHR data and ensure its accuracy. They should also ensure that the data source is reliable and provide patients access to their data for transparency purposes. This enhances the reputation of the healthcare organization and encourages patients to exhibit a consistent behavior pattern.
This evaluation focused on a job description and interview questions for an administrative role in a healthcare organization. It analyzed the candidate’s knowledge of ethical guidelines, regulations, and policies within care coordination. The evaluation also considered the candidate’s understanding of stakeholders and interprofessional teams to improve care and outcomes. Factors such as experience, knowledge, and education are crucial to assessing the capabilities of an ideal care coordinator. Healthcare providers should possess ethical expertise, including knowledge of ethical and moral guidelines. Furthermore, they should be aware of relevant stakeholders, their expectations, and the potential outcomes for the organization.
Ahmed, S., Djurkovic, A., Manalili, K., Sahota, B., & Santana, M. J. (2019). A qualitative study measuring patient-centered care: Perspectives from clinician-scientists and quality improvement experts. Health Science Reports, 2(12), e140. https://doi.org/10.1002/hsr2.140
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