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Introduction
In the crowded emergency room of a city hospital where time is always a factor, proper communication between medical professionals is vital both for patients’ safety and high-quality care provision. The first reason that has been discussed is, in the process of handover patients, the problems of miscommunication have been observed, suggesting that thie might lead to treatment delays and apparent safety risks. Through this interview we shall examine the obstacles confronted by the health professionals in the field of interdisciplinary communication and to go further explore the evidence-based techniques of remedy these with communication and collaboration in patient care.
Interviewee Selection and Background
I remember there was a period when I was in the ER of a city hospital. I had the honor of an interview with Ms. Smith, an elderly nurse who has worked in critical care for years. Having been employed in the emergency department for more than 10 years, Ms.Smith now holds ownership of an invaluable knowledge stock as well as a huge experience in her specific area. The nursing assistant is the one who must take charge of the patients from the time they arrive, initiate treatment and coordinate care with the medical staff. Ms. Smith’s reveals how the healthcare providers struggle communication within multi-disciplinary teams.It will bring the reader fresh and creative perspectives on how to deal with communication gaps in patient handoffs (Real & Buckner, 2015).
Identifying Miscommunication Issues
In the process of interviewing Ms. Smith we found out that the inadequate communication system could be the cause of frequent problems that employees face in the emergency department leading to major delays in patient care. Ms. Smith pointed to various aspects of communication lapses, in turn, unraveled treatment delays and possibly safety risks for patients. Some of the problems include the immature handover processes when the shifts change (Lagendijk & Stegwee., n.d.), the failure to reap the benefits of technology such as electronic health records (EHR) (Woodham, 2023), and the inadequate standardization in communication protocols (Nasarwanji et al., 2016). The staff misunderstandings in hospitals is not only a threat to safety of the patients but also the standard of services delivered.
In the same way, Ms. Smith stated that patient safety should take precedence and interventions based on evidence and interdisciplinary should be used to address communication challenges successfully. Studies revealed that interdisciplinary collaboration and communication strategies, including the use of standardized communication instruments (SBAR, for example) (Eberhardt, 2014) can substantially enhance handover procedures and reduce errors that may occur during the transference process (Lance, 2021). Through a comprehensive approach using evidence-based practices, practitioners can make sure to succeed in decreasing miscommunication risks as well as improve the result of the treatment.
Analysis of Miscommunication Challenges
During the interview, a variety of components were solidified as being the causes of the challenges related to miscommunication within the emergency department. A major problem is the absence of such communication protocols unifying the style of information passing between healthcare organizations by different providers (Real & Buckner, 2014). The emergency room environment increases this stress and makes it harder for the medical staff to convey the important message of the patient’s condition (Fainter, 1991).
Additionally, there is ineffective application of technologic devices like electronic health records (EHR) that hinders communication effectiveness and accuracy (Kalra, 2011). On the bright side, the purpose of EHR systems is to share information and to simplify communication. At the same time, their underutilization can lead to errors in data accessing and to delays in getting the vital information. Thus, the question arises about the need to equip healthcare workers with comprehensive skills training and support to enable them to fully harness the benefits that the new technology can bring to healthcare communication (Hodson, 2013 ).
To resolve these communication issues it is necessary to implement a multifaceted approach where, among others, you will use standardized communication protocols, improve the training on EHR utilization, and create a culture of open communication and collaboration among healthcare professionals. Through these tackling of the root causes, health care providers are able to help raise the effectiveness of communication, lower the risk of mistakes, and hence make improve patient safety and outco
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