The CEO will be the one to relay information to the medical director to ensure safe outcomes within the system. The providers will need to buy in as stakeholders and support will come from the CEO who has the political and power to help and support this project. When reviewing and assessing the policy in regard to inbox management, they do exist. We need to implement a rule where when a message comes in, who is responsible for it and how can we route it to someone to handle like the providers assistants. They can help manage and filter those messages in the providers message board. We also need to update the policy on turn around of messages for patients. This is crucial and important to prevent any issues or delay in care.
There could be a policy where non urgent messages are responded within 72 hours and urgent within 2 hours. The patients need to understand that the messages inbox are not for emergency or matters that require immediate assistance. This helps the executive team hold people accountable and review data on a monthly basis for opportunities of improvements. Communication among the team will prevent patient errors and increase patient outcomes. A patients issues becomes center stage of a problem in healthcare (Lang, 2020). The projects success will be measured by patient survey results showing the response times and communication with their providers. This will assist with the reputation in the community for Life Care Center making it easier to get referrals.
When discussing the overall political plan and landscape t Life Care Center, the CEO is still the highest rank like original organizational charts. Every change needs to be passed by him. This title is an example of informal power line power. Life Care Center has earned it respect from leader who have built relationships in the community and have gained the trust and respect. When considering a change theory, there are many different factors like recommendations for policy change and quality improvement. The Lewins change theory has been adopted by many organizations when dealing with changes. The theory has three stage which are unfreezing, change and freeze (Petiprin, 2020). Executives needs to understand this theory how it has worked for decades. The first stage is what Lewin describes as people learning new techniques and old habits are no longer effective which in Life care center, its lacking policies centered on provider and patient communication. In this project, the expectation is that all leaders will be held accountable and their team on supporting change and implementing new policies. We do not want to go back to old habits and have it affect our patients.
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