Competency Rating Table in STAR Format NCHL Competency Rating (1-9) Situation Task Action Result Outcome Rating (1–5) Accountability: Confront performance problems. Baseline: 2 Current: 8 The quality assurance department had failed to provide relevant Infections (HAI) data for the last three months. Introduced new execution markers and defined explicit job descriptions for each departmental member. Delegated responsibilities to every person in the quality assurance department to improve accountability in HAI reporting. Departmental accountability improved, and the cases of HAI were reduced. 5 Achievement Orientation: Set and work to meet challenging goals. Baseline: 1 Current: 8 The billing department faced a high number of dubious reimbursement claims during the pandemic. Researched and projected an ideal billing software for the department. Collaborated with an IT expert to implement the new billing software and trained the departmental staff on its use. Hospital reimbursement increased, and the number of disputed claims decreased. 5 Change Leadership: Challenge the status quo. Baseline: 2 Current: 9 The billing department had a cynical view on integrating technology into billing management due to fraud and data security concerns. Recommended innovative billing systems based on research of health facilities with cohesive billing technology. Installed the new billing system and hired a trainer to educate the staff on its use. Improved productivity in billing and reimbursement processes within the organization. 5 Collaboration: Encourage others. Baseline: 2 Current: 8 There was a need to reinforce internal quality assessment in the care facility, requiring several departmental leaders to establish efficient standards. Worked cooperatively with other departmental leaders to construct internal healthcare quality assessment specifications. Actively participated in the creation and implementation of an internal quality assessment program within the healthcare facility. Improved compliance, quality of care, patient safety, and ensured full compliance with the Healthcare Quality Improvement Act. 5 Financial Skills: Evaluate financial analyses and investments. Baseline: 0 Current: 9 Helped resolve a budget dilemma at the accounting department by providing precise cost estimates for the Public Health Campaign in mental awareness. Carried out cost estimation and participated in the hospital’s budgeting committee for the Public Health Campaign. Outlined and presented project deliverables, activities, timelines, and relevant costs to stakeholders. Achieved optimal cash absorption for the campaign, avoided financial wastages, and realized the intended campaign goals. 5 Impact and Influence: Use indirect influence. Baseline: 1 Current: 8 Persuaded the management and leadership of the financial department on the need for a modern billing system. Drafted a change proposal for the finance and billing departments, highlighting the importance and benefits of the new system. Organized weekly internal meetings with department leaders to present the need for the billing system change. Successfully influenced the heads of billing and finance to adopt the modern billing software. 5 Information Seeking: Conduct research to maintain knowledge. Baseline: 1 Current: 8 Investigated the causes of Hospital Acquired Infections (HAI) and possible solutions within the hospital. Formed a team to investigate HAI causes and recommend evidence-based solutions. Interviewed healthcare workers, researched evidence-based solutions, and presented findings to the board. Reduced HAI cases, improved patient safety, and lowered care costs. 5 Initiative: Take action on long-term opportunities. Baseline: 0 Current: 9 Sought to determine the financial cost of the nationwide lockdown and strategies to mitigate these costs. Collaborated with a research team to forecast the financial implications of the lockdown and propose adaptive measures. Compared healthcare demand before and during the lockdown, recommending telehealth as a compensatory measure. Reduced potential losses due to the lockdown by predicting obstacles and designing solutions. 5 Innovative Thinking: Apply “tried and true” concepts or trends. Baseline: 3 Current: 9 Addressed the backlog in the billing department that slowed hospital reimbursements. Proposed integrating technology into the hospital’s billing system. Researched and recommended suitable billing software for the hospital. Enhanced effectiveness in hospital reimbursements and reduced billing backlogs. 4 Interpersonal Understanding: Commit to understand others. Baseline: 1 Current: 9 Responded to complaints from intern students regarding their stipend and treatment by senior healthcare personnel. Reported compensation and work relation issues raised by the interns to top management. Held a meeting with interns, drafted a report, and presented their grievances to top management. Improved intern compen
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