One of the main issues affecting my organization/workplace is workplace conflict. In most cases, conflicts among the employees and the management often impact effective operational processes. Usually, workplaces with a lot of issues experience delays in service delivery. Also, the quality of service delivery may go down. With the increasing conflicts within the work environment, people cannot reach consensus on various issues that impact healthcare processes. Workplaces with continuous conflicts often require constant changes to ensure that there is an overall improvement in the operational processes. Conflicts within the work environment may be caused by poor communication, lack of common understanding among the workforce, as well as the lack of respect among the employees and the management. Close-mindedness, misunderstandings, as well as passive aggressive behaviors are some the other causes of workplace conflicts in my organization. In my organization, the management has been involved in implementing different change processes to address the issue of workplace conflicts. However, the approaches that have been taken often appear ineffective. For instance, the management has tried to transform communication processes to enhance understandings among the employees and the management; however, the approaches that were taken failed to produce effective outcomes.
My organization is a tertiary hospital that serves a diverse patient population. The organization’s specialized and general care services serve patients. The organization’s organizational culture is team-oriented. Employees collaborate in inter-professional teams to complete their assigned tasks. The organization is ready to implement change as a result of the increased use of inter-professional teams to complete organizational tasks. Furthermore, the organization has a culture of implementing best practices to drive performance and care quality excellence. The organization also recognizes the importance of continuous quality improvement. It reviews its effectiveness in achieving its goals on a regular basis in order to improve on areas of weakness and explore opportunities in its markets.
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