The drive to provide effective communication to the patient stems from new financial sanctions implemented by CMS, which can withhold two percent of hospitals’ inpatient payments (CMS, 2016). The consequence of the new financial sanctions is that acute care hospitals focus on increasing patient satisfaction and organizational performance through improving communication (Mazurenko et al., 2016). Recent studies on hospital communication indicate that an open dialogue between patients and nurses positively influences the patients’ experiences and satisfaction assessments (Ford, Huerta, Diana, Kazley, & Menachemi, 2013). These links between organizational ethical culture and outcome verifies the importance of organizational ethical culture and its impact on productivity and customer satisfaction.Ethical Culture Influence On Patient Satisfaction Case Study Essay
There is very limited empirical research on the relationship between an organizational ethical culture and patient satisfaction in health care organizations. According to Riivari and Lasma, (2014), organizational ethical culture influences innovation and they have concluded that strong ethical culture has a direct impact on organizational culture and innovation. Nevertheless, this study did not include other aspects of an organization’s outcome such as financial outcome, productivity, efficiency, commitment, and work satisfaction. Riivari and Lasma, (2014), recommended further research to include these outcomes. Ethical leadership behavior is related to the perception of ethical climate, and ethical climate mediates the influence of the managers on individual ethical behavior outcome (Demirtas & Akdogan, 2015). However, findings of this study cannot be generalized to other industries and they suggested further research should include other variables and outcomes as counter-production and group level behaviors.
The aim of this research is to address the gap in literature and explore healthcare organizational ethical culture’s impact on patient satisfaction. Improving patient satisfaction and organizational performance has been a challenge for healthcare organizations. In the past, research on organizational ethical culture and performance has yielded limited results on ethical culture influence on the healthcare industry, in particular, its effect on patient satisfaction (Cohen et al., 2015). Hence, when healthcare organizations possess high level of ethical culture they experience less staff turnover, more productivity, increased patient safety, cost effectiveness, and a high level of patient satisfaction. Effective leadership in healthcare is important for the achievement of optimal patient outcomes (Wong, Cummings, & Ducharme, 2013). Recent studies on hospital communication indicate that an open dialogue between patients and nurses positively influences the patients’ experiences and patients’ satisfaction assessments (Ford, Huerta, Diana, Kazley, & Menachemi, 2013). Nursing care has the most substantial impact on the HCAHPS overall rating top-box percentage with measuring patient satisfaction and can have implications on hospitals reimbursements (Wolosin, Ayala, & Fulton, 2012).Ethical Culture Influence On Patient Satisfaction Case Study Essay
There are a number of studies that have identified the relationship between ethical culture, climate and moral distress in healthcare (Atabay et al., 2015; Oh & Gastmans, 2015). Other studies explored the correlation between ethical climate and organizations’ effectiveness including job satisfaction turnover and commitment (Demirtas & Akdogan, 2015; Huang, You &Tsi, 2011; Ebtisam Aly, 2017). However, the proposed study will offer new insight into the application of corporate ethical virtues on patient care delivery and patient satisfaction regarding nursing communication. The findings of this study will contribute to the body of knowledge concerning ethical theory and model, as well as its relationship to patient satisfaction. The specific focus of this study lies in the examination of a relationship between organizational ethical virtues in nursing and patient satisfaction in a large academic hospital.Ethical Culture Influence On Patient Satisfaction Case Study Essay
The researcher will use a quantitative methodology to examine the relationship between nursing ethical culture and patient satisfaction at a large academic center in North East United States. The primary foundation of this study is the Corporate Ethical Virtues (CEV) model as it formulates normative and multi-dimensional measures for evaluating the ethical culture of an organization (Kaptein, 2008). This study seeks to investigate the relationship between nursing ethics as perceived by frontline nursing and patient satisfaction. The researcher will collect data using the corporate ethical virtues model (CEV) to measure
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