The strategic plan of the healthcare organization is to provide healthcare services that are free of errors, increase the safety of the care process, reduce the increase collaboration and communication of healthcare providers and patients, reduce readmission rates, reduce the cost of therapy, increase health outcomes, and increase the patient satisfaction rate. The e-MAR system initiative helped support the strategic plan by addressing the primary factors contributing to the drawback in the healthcare process (Mulac et al., 2021).
The eMAR system bridged the communication gaps between healthcare providers and patients, contributing to patient satisfaction. The patients were kept in the loop of the healthcare plans to be devised following the patients’ consent. As the healthcare providers were not in a hurry, they communicated with the patients and used the 5As strategy to ensure the patient understood the healthcare plan. This helped the patients know their healthcare plan and the healthcare providers to know if they had explicit knowledge about their healthcare regime. Thus improving the standard of safety and quality care (Fei et al., 2019).
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