Problem-solving skill is essential for any work environment. And the healthcare field is no exception. Especially for nurses who often deals with many people like, patients, doctors, other team members, patient’s families etc. While dealing with so many people and different variables, problems and disagreements arise. So, having a nurse manager that have leadership and conflict resolution skills is essential to help diffuse any adverse situation, and as a result, promoting a peaceful and friendly environment. Conflict often occurs in the hospital setting, especially between new nurses and more experienced staff. At one point, a family member expressed concern that a CNA was not attending the patient’s call lights in an acceptable time manner. I discussed and validated their concerns. In a private setting, I called the CNA aside and spoke with him about it. The CNA was very upset and felt it was not my place to tell him about it. The concerns of the family or the patient should never be dismissed. I spoke with the unit nurse manager to use the opportunity as a teaching moment. Healthcare providers are human, so it is normal for tensions to escalate at times. When that happens, it is the nurse manager duty to negotiate an acceptable solution, especially when the conflict is affecting patient care. Problem-solving is at the center of nursing practices and it is very important for nurses to improve their problem-solving skills to increase the patient care quality (Erol, Tanrikulu, Dikmen, & Akduran, 2016). Essentials of Nursing Leadership And Management Essay
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