An important practice that has influenced public perception of health care is communication policies. The organization actively collects patients’ opinions about the services offered at the facility as well as ratings of staff members with a focus on identifying significant areas of weaknesses that can be targeted for improving public perception. Patients leaving the facility are typically presented with a short exit questionnaire that seeks to evaluate their perception of the health care services offered at the organization. Assignment: Developing Organizational Policies and Practices.The patients’ opinions are collected because the organization understands that understanding how the public perceives the medical services and staff is fundamental for delivering high quality care that meets the needs of patients (Raingruber, 2017). In addition, the organization acknowledges that the background of each patient and expectations differentially influences their perceptions. Once confronted with the actual care delivery, the individual would become more certain in his/her opinions. This makes an exit questionnaire the ideal tool for collecting opinions of patients on their experiences in the organization. Assignment: Developing Organizational Policies and Practices.Once the completed questionnaires are collected, they would be routinely evaluated and thematic analysis conducted to identify significant areas performance requiring improvement. Data is continually collected even as changes are implemented to enable continuous improvement efforts.Assignment: Developing Organizational Policies and Practices. Besides the use of exit questionnaires, the organization has implemented a policy requiring nurses to have conversations with the patients during rounding and ask if they have any other concerns that they need addressed. The results of the conversations are included in the nursing notes that are then coalesced by the nurse managers and acted upon to improve patient perception (Raingruber, 2017)
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