One of the most important steps in the implementation of an information system change is evaluation. Apart from the need for an evaluation process aligning to an organization’s values, vision, and mission, it should have effective strategies and specific measurements (Sligo et al., 2017). In the last weeks, this project has been dealing with a Computerized Physician/Provider Order Entry as the proposed information system change. This latest contribution, therefore, deals with the evaluation of the system change. Various frameworks of evaluation will be discussed. Besides, an evaluation plan table, as well as an overview discussion with the stakeholders, will be presented.
Part 1: Evaluation Report
Evaluation frameworks are important in guiding the several components of an evaluation process from start to finish. The frameworks which will be discussed here will each entail the quality of the information obtained by the implemented change, the impacts on the outcomes of the quality care as caused by the system change, or the structural quality of the system as brought about by the change implementation. One of the frameworks is the Health Information Technology Evaluation Framework. Through this framework, professional, systematic, and organizational contexts can be evaluated. In the organization component, various aspects of the change are evaluated (Cresswell et al.,2020). They include patient and staff knowledge of the new Computerized Physician/Provider Order Entry system, the cost of care, benefits, impacts on the quality process, the outcome, process, and the evidence-based practice data generated by the system. In addition, the professional and environmental components are essential in the assessment of patient satisfaction with the new Computerized Physician/Provider Order Entry system and, by extension, the larger aspect of patient and patient privacy.
The next useful framework for evaluating the Computerized Physician/Provider Order Entry system as the change is the Human/Organizational/Technology factor framework (Singh & Mansotra, 2019). As the name suggests, the framework has technological, organizational, and human aspects. The technology aspect is involved with service quality, information quality, and system quality. When it comes to the system quality, the process of adjustment and system usefulness are identified and evaluated. In addition, the technology component also deals with the quality of information where those who are authorized to access the information are accessed, information associated with the staff or patients, and the information quality response time. The next technology component assesses the Computerized Physician/Provider Order Entry system technical support required for sustained use of the system.
The other part of the framework is the human component which mainly evaluates the staff and the patient’s needs. For instance, it will be vital in assessing whether or not the new system’s purpose has been met, as well as if the offered training is sufficient in helping in the application of the implemented change. Besides, the human component allows the assessment of knowledge and skills, whether they are properly applied in ensuring that the desired change is obtained as well as proper assignment of roles towards the realization of the desired change. The other part of the framework is the organizational aspect which evaluates the project’s environment and structure. For instance, the environmental aspect deals with the company’s readiness in terms of resources and communication. On the other hand, the structural aspect involves how well the committee and the leadership team manages the new Computerized Physician/Provider Order Entry system change.
The third evaluation framework is the technology acceptance model. This framework mainly deals with the outcomes of quality care. Among the things which informed the proposal of Computerized Physician/Provider Order Entry system as a technological change is improving the quality of care as the old manual system was prone to errors such as medication errors. The technology acceptance model, therefore, helps in evaluating how patients and the staff have accepted the use of the new system. This framework proposes that in a case where the end-users of a product perceive it as easy to use, they develop positive attitudes to use it. The framework will therefore help in evaluating perceptions and attitudes of the staff and the patients towards the new system. From their feedback, it will then be possible to know how efficient it is to use the new system and evaluate how the Computerized Physician/Provider Order Entry system is appropriate to care and how it makes the patient care better.
Part 2: Evaluation Plan Table (Garcia-Dia, 2019)