Module 4: Technologies Supporting Applied Practice and Optimal Patient Outcomes (Weeks 6-8) According to Avdagovska et al. (2020), the rising costs of healthcare services and the increased prevalence of chronic conditions have necessitated transformative changes in the delivery of healthcare. One example of these transformations is the development of mobile access to electronic health records. Patient access to electronic health records through online platforms and mobile applications has been an expanding area in healthcare, even before the pandemic. It is a recent innovation that communicates medical information to patients and their caregivers in a quick, convenient, and reliable manner. These platforms also provide opportunities to schedule appointments, fill out forms/paperwork at the patient’s pace (as compared to the nervous or rushed feeling you get in the clinical setting), and easily communicate with their providers. Huerta et al. (2019) wrote that these online platforms also increase patient empowerment and engagement. Many of the platforms include resources for patient education and wellness, allowing them to take an active role in their health. However, there are some downsides and risks to these platforms. First, there is the risk of information leaks and security violations. With any online platform that holds sensitive data, the risk of unlawful use of this data is inevitable. Some of the applications require a two-step verification process to protect identities and information, but this is not a certain measure. Additionally, the method of receiving medical information such as lab results and tests through mobile applications is not appropriate for all populations. Lab and imaging results are now auto-released to the patient much more quickly than before. This makes it very difficult for healthcare providers to discuss sensitive results before they reach the patient. Often, patients will receive their results before actually speaking with their provider. This can lead to misconceptions and false interpretations of diagnoses. With the increase in computerized medicine, the need for provider education and communication has also increased.