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Marilyn Anne Ray’s Theory of Bureaucratic Caring: Developed the Theory of Bureaucratic Caring

“Improved patient safety, infection control, reduction in medication errors, and overall
quality of care in complex bureaucratic health care systems cannot occur without
knowledge and understanding of complex organizations, such as the political and economic
systems, and spiritual-ethical caring, compassion and right action for all patients and
professionals.”
Challenges participants in nursing to think beyond their usual frame of reference and
envision the world holistically while considering the universe as a hologram.
Presents a different view of how health care organizations and nursing phenomena
interrelate as wholes and parts in the system.


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