Training is an essential part of starting a new job with any organization because that help sets the employee up for success with the company. Working in insurance the initial training is crcuial, as it helps the employee learn of the pros and cons of the job and learn how to properly handle their job duties. While the traning in insurance varies from carrier to carrier, licenses are required depending on the resident state. Insurance is vary demanding and continious training is essential to ensure all employees stay up to date on processes, procedures and state regulation changes and rules. Most training efforts aim to improve current performance-specifically training new employees , and those whose perfomance is deficient. (Dessler, 2020) One training program that my organization can benefit from is negotiating training. Negotiation is an essential part of a claims adjuster’s job and without effective and proper negotiation skills, this can and will cost a carrier to lose millions of dollars, due to paying more than what is owed a claim. A lot of adjuster’s in my department will avoid negotiations with other carriers and claimants because some might feel it is too difficult to have those converstations, so they pay the claim in full versus deducting the proper negliegence.
Dessler, G. (2020). Human resource management (16th ed.). Pearson/Prentice Hall. ISBN-13: 9780135172780